BuildSafe arranges insurance across a range of products and insurers. The claims process and required claim form will depend on the type of policy you hold and the insurer providing your cover.

Please contact BuildSafe as soon as reasonably possible after becoming aware of an incident that may result in a claim. We will identify the relevant policy and insurer and provide you with the appropriate claims instructions or claim form.

How to notify us

You can notify BuildSafe of a claim by:

Phone: 1300 763 016
Email: info@buildsafe.com.au
Post: PO BOX 2294 Seaford VIC 3198
Business hours: 9:00AM to 5:00PM EST

Outside business hours, please refer to your policy documents for your insurer’s emergency contact details. If the matter is not urgent, please email BuildSafe and we will respond during the next business day.

Information to provide

Please provide as much of the following information as possible:

· Name of the insured

· Policy or certificate number

· Your contact details

· Date and location of the incident

· A description of what happened

· Details of any loss, damage or injury

· Photographs or videos

· Quotes, invoices or receipts

· Police, fire brigade or incident reports

· Details of witnesses or other parties involved

· Copies of any demands, complaints, legal documents or correspondence received

Please do not delay notifying us if you do not yet have all the supporting information. Additional information can be provided when it becomes available.

What happens next?

After receiving your notification, BuildSafe will:

1. Identify the relevant policy and insurer.

2. Provide the appropriate claim form or notify the insurer.

3. Assist you in communicating with the insurer about the progress of your claim.

The insurer may appoint a claims officer, assessor, investigator or lawyer and may request further information.

BuildSafe can assist you in notifying the relevant insurer and communicating with the insurer about the progress of your claim. The insurer will assess the claim in accordance with the applicable policy terms, conditions and exclusions and will determine the outcome.

Important information

If an incident occurs:

· Prioritise personal safety and contact emergency services where necessary.

· Notify BuildSafe or your insurer as soon as reasonably possible.

· Refer to your policy documents and follow any emergency or claims instructions provided by your insurer.

· Where safe to do so, take photographs and keep records of the incident, damage and any urgent work undertaken.

· Keep receipts for reasonable emergency expenses.

· If you receive a demand, complaint or legal document from another person, forward it to BuildSafe or your insurer promptly.

Accessibility and additional support

We understand that some clients may need additional assistance when communicating with us. If you have particular communication or accessibility needs, please let us know so we can work with you to identify an appropriate form of support.

If you need an interpreter, please contact TIS National on 131 450 and ask them to contact BuildSafe Insurance Brokers on 1300 763 016.

If you are deaf, hard of hearing or have a speech impairment, you can contact us through the National Relay Service. 

You may nominate a support person or authorised representative to communicate with us on your behalf, subject to any authority and identification requirements.

We can communicate by telephone, email or post and will take reasonable steps to accommodate your preferred method of communication.

General information

This page provides general information about notifying a claim. Claims procedures and requirements vary between policies and insurers.

Please refer to your policy documents and contact BuildSafe or your insurer for instructions relevant to your circumstances. Nothing on this page confirms that a claim will be accepted or that cover is available.